Frequently Asked Questions

Everything you need to know about your journey to glowing skin.

Are Heaven Skincare products suitable for sensitive skin?

Yes, our formulas are dermatologically tested and specifically designed to be gentle yet effective for all skin types, including sensitive and reactive skin.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund or exchange, even if it has been opened.

Are your products cruelty-free and vegan?

Absolutely. Heaven Skincare is committed to ethical beauty; all our products are 100% cruelty-free and we never use animal-derived ingredients.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.